Terms and Conditions

1.  contar con un dispositivo con las características técnicas mínimas requeridas por Supra, las cuales pueden ser modificadas en cualquier momento por Supra y que a la última fecha de actualización son: 

Upon registering, accessing, and using the Services, Clients may request the opening of an SUCuenta abroad, in accordance with these Terms and Conditions:

Provision and Functionality of the SUCuenta: The SUCuenta is a service offered through the Supra Platform that allows Clients to manage their funds in various foreign currencies through accounts opened abroad with Supra-Associated Entities, in accordance with the criteria established by Supra at its sole discretion.

The SUCuenta will be registered in the name of each Client but will be administered by Supra. Its sole purpose is to enable the Client to make and receive payments, both within and outside the Supra interface.

Once the SUCuenta has been opened, Supra will provide the Client with the information required for the proper execution of collection and payment services. The information provided shall be used exclusively for collection, payment, and Client identification purposes, in accordance with these Terms and Conditions. The Client acknowledges that Supra has no control over the policies or procedures of such entities and therefore shall not be responsible for their actions.

Likewise, the Client understands and agrees that Supra reserves the right to make adjustments and updates to the payment system in order to optimize its performance and comply with applicable legal and technical requirements. In the event that significant changes are made to the payment process, the Client will be notified in a timely manner.

Permitted Transactions
Through Supra, the Client may carry out the following transactions using the SUCuenta:

• Collection: The Client may receive payments in the different currencies enabled by Supra.
• Transfer Funds and Manage the SUCuenta: Through the Platform, the Client may issue instructions to collect funds, transfer funds, and manage its SUCuenta securely and efficiently, both within and outside the Supra interface, in accordance with the functionalities enabled on the Platform.

Exclusive Use of the SUCuenta:

The SUCuenta is for the exclusive use of activities related to the collection, payment, and management of funds through the Supra interface. The Client understands and agrees that the SUCuenta may be used to carry out transactions both within and outside the Supra ecosystem, provided that such transactions are managed through the Platform. The SUCuenta does not replace nor constitute a compensation account under Colombian foreign exchange regulations.

Client’s Responsability:

The Client shall be responsible for the proper use of its SUCuenta and for ensuring compliance with all applicable legal and security requirements. Furthermore, the Client undertakes to adopt the necessary measures to protect its access credentials and to manage the funds securely within the digital environment provided by Supra. Supra shall ensure continuous access to the SUCuentas and provide the necessary tools for the secure management of funds through the Platform.

Rights of the Client and User. When using the Website and/or the Platform, the Client and/or User, as applicable, shall have the right to:

1. Use the Platform personally, exclusively, and non-transferably, within the limits and conditions disclosed;
2. Access the Platform, their Account, and, where applicable, their SUCuenta, as available;
3. Receive transparent, clear, accurate, up-to-date, timely, and verifiable information and advertising regarding the characteristics of the Service;
4. Receive, upon the Client’s request, guidance, information, or educational materials regarding the use of the Platform, as well as the content of these T&C and the Mandate Agreement;
5. Print or retain transaction receipts as proof of payment for any purposes deemed appropriate;
6. Review their Online Payment transaction history;
7. Edit their profile on the Platform;
8. Submit respectful inquiries, requests, petitions, complaints, or claims through the Platform, or through any alternative channels indicated therein, to Supra or Supra-Associated Entities, as applicable, and to competent authorities; and
9. Engage in any other legally permitted activity and/or activity offered by Supra or Supra-Associated Entities.

Duties of the Client and User. When using the Website and the Platform, the Client and/or User, as applicable, must:

1. Use the Platform properly, in accordance with the parameters established in these T&C and any other recommendations communicated by Supra to the Client and/or User. In this regard, the Client and/or User may not use the Platform for: (a) any illegal activity under applicable law; (b) payments in virtual currency or stored value (for example, Bitcoin); or (c) any payment or activity that Supra or the Supra-Associated Entities deem risky, including those involving the Prohibited Sectors;
2. Provide all information requested by Supra—whether or not it constitutes personal data—truthfully, accurately, and completely through the Platform, as required for the proper provision of the Service. This duty includes, in the case of Clients, providing true and accurate information regarding the sectors to which the Services they request relate;
3. Maintain a checking account, savings account, or credit card with, or issued by, one of the banking institutions affiliated with Supra or with the Supra-Associated Entities;
4. Ensure that their credentials and any other requirements established by the relevant financial institution are duly enabled for the execution of electronic payments;
5. Have the necessary physical means to use the Service over the internet;
6. Immediately notify Supra and the Supra-Associated Entity with which the Client holds financial products of the loss or theft of the phone and/or mobile device used to access the Platform, so that the Client’s Account may be temporarily blocked. If the Client fails to notify Supra or the relevant Supra-Associated Entity in a timely manner, any transactions carried out by third parties with access to the Client’s information or device shall be deemed valid and successful, and may only be disputed in cases where the issue is attributable to Supra.
7. Act with the utmost diligence, take the necessary precautions, and comply with the security recommendations issued from time to time by Supra, the Supra-Associated Entities, and the competent authorities, in order to prevent unauthorized third parties from accessing the Platform or any data or information relevant to the Service. This includes, without limitation, regularly updating the security passwords used to access and operate the Platform, it being understood that the safekeeping and confidentiality of the access password created by the Client for the use of Supra is the Client’s sole responsibility;
8. Carry out transactions through the Platform only over secure networks and from personal devices, avoiding the use of public or untrusted networks as well as devices belonging to third parties that are not fully reliable;
9. Report to Supra any irregularity and/or alteration in the use of the Service, including, without limitation, any unauthorized or fraudulent transaction carried out through Supra that the Client becomes aware of or reasonably should have become aware of;
10. Refrain from requesting any Service that relates to or results in payments directed to one or more Prohibited Sectors. If the Client wishes to request any Service that relates to or results in payments to Restricted Sectors, the Client must first obtain Supra’s express approval for such Service, which may or may not be granted in accordance with Supra’s risk-assessment policies.
11. Periodically review Supra’s Terms and Conditions;
12. Review and accept any changes or modifications to the Mandate Agreement, for which Supra will provide prior notice through the Platform or by sending a notification to the email address provided by the Client;
13. Comply at all times with applicable law when using the Service; and
14. Adopt the necessary measures to protect their access credentials and to securely manage funds within the digital environment provided by Supra.

Client and/or User Representations. To the extent permitted under applicable law, the Client and/or User accepts, declares, and acknowledges in favor of Supra, on each date on which the Client and/or User accesses the Website, the Platform, or uses the Service, and each time a modification to these T&C is made, the following:

1. That they have the corporate and legal capacity, as well as all required governmental licenses, authorizations, and consents necessary to use the Services, where applicable;
2. That they have the authority to accept these T&C on behalf of the Client and/or User, and therefore shall be legally and financially responsible for the access to or use of the Services, as well as for the accuracy of all data provided on the Website and/or Platform;
3. That if they are not domiciled in the Republic of Colombia, they are acting on their own behalf as an importer or exporter, and that they understand, accept, and acknowledge that these T&C are governed exclusively by the laws of the Republic of Colombia;
4. That Supra has previously informed the Client and/or User of these T&C and has made them available through the Platform;
5. That in providing the Service, Supra acts as the Client’s mandatary and, as such, carries out the collection of funds, payment instructions, and foreign exchange channeling in the name and on behalf of the Client;
6. That Supra may charge and invoice a fee for the Services provided to the Client;
7. That electronic transactions and payments made through Supra or through Supra-Associated Entities may be subject to minimum or maximum amounts, depending on the terms and conditions of such Entities and/or of the affiliated financial institutions;
8. That in providing the Service, Supra may enter into agreements with different intermediaries and partners involved in the execution of the transaction, including, without limitation, card networks, payment networks, payment gateways, processors, digital wallets, postal networks, payment service providers, payment facilitators, and financial institutions. Accordingly, the Client accepts and adheres to the policies, requirements, and limitations imposed by such entities on the Client’s activity within the Service, including those related to withholdings, deductions, fees, bank charges, or other reductions applicable to payments made through Supra;
9. Hat they understand that the amount ultimately received by the Client—or by any beneficiary of a transfer carried out through Supra—may be lower than the amount ordered, due to withholdings, fees, deductions, bank charges, or other amounts applied by intermediaries and partners involved in the transaction, including, without limitation, card networks, payment networks, payment gateways, processors, digital wallets, postal networks, payment service providers, payment facilitators, and financial institutions. Any difference resulting from such charges shall be borne exclusively by the Client;
10. That Supra is not responsible for the administration or operation of the payment instrument systems of the financial products held with Supra-Associated Entities;
11. That for the provision of the Service, and pursuant to the Client’s instructions, Supra may debit the Client’s Balances to pay the Client’s obligations, for which the Client is deemed to have granted authorization;
12. That if the Client transfers to Supra the funds required to fulfill an instruction related to Prohibited Sectors or to Restricted Sectors without Supra’s express prior authorization, the Client acknowledges that Supra shall not be responsible for any exchange rate variation occurring between the moment the transfer was ordered and the moment the funds are returned to the Client, and the Client assumes all foreign exchange risk;
13. That if the Client requests Services related to Prohibited Sectors without having informed Supra in advance, or if the Client provides incorrect information regarding the destination sector, Supra shall proceed to close the Client’s account;
14. That any confirmation, cancellation, reversal, or chargeback of payments processed through Supra or through payment methods enabled by Supra shall be carried out only after Supra reconciles the Balances of the relevant accounts and subaccounts, and after receiving authorization and instructions from the Supra-Associated Entities;
15. That if the provision of Services requires the Client to provide third-party information to Supra, the Client shall obtain in advance the corresponding authorizations from the data subject;
16. That the use of Supra by Clients and/or Users does not, under any circumstance, transfer ownership of or grant any license to use Supra’s trademarks, distinctive signs, works, or any other material protected under intellectual property laws that belongs to Supra, the Supra-Associated Entities, or any partner or merchant participating in the Platform;
17. That Supra has no obligation to pay or recognize any interest or return on Client Balances, regardless of whether a Supra-Associated Entity does so, since Supra does not receive or directly manage any funds but acts solely as the Client’s mandatary for the execution of immediate or future payments;
18. That Supra may, at any time, choose not to provide Services to the Client and/or User and may decline to authorize transactions that it considers to be in violation of these T&C, including, without limitation, those conducted for unauthorized, illegal, or illicit purposes or involving Prohibited or Restricted Sectors;
19. That Supra is not (a) a financial institution supervised by the Colombian Financial Superintendence, (b) an authorized foreign exchange intermediary, nor (c) a professional foreign currency trader; and
20. That the Services acquired by the Client and/or User through the Platform are for their exclusive and personal use.

Representations of Supra. Supra represents to the Client, on each date on which the Client uses the Service and each time a modification to these T&C is made, the following:

1. Supra does not provide deposit-taking services, postal money transfer services, or securities transfer services;
2. Supra is not a financial institution supervised by the Colombian Financial Superintendence;
3. Supra is not a foreign exchange market intermediary and does not provide foreign exchange channeling services. It is therefore limited to acting, in its capacity as mandatary, in accordance with the Client’s payment instructions as a payment services aggregator for the channeling of operations—whether mandatory or voluntary—through an authorized foreign exchange intermediary (IMC); and
4. Supra is not a professional foreign currency trader and therefore does not offer foreign currency to its Clients as part of the Service.

Limitation of Liability of Supra

1. Supra does not guarantee the compatibility of the Website, the Platform, their Content, or the Services with any hardware or software.
2. The Content and Services of the Website and the Platform are not guaranteed to be free of viruses or other elements that may cause alterations to the Client’s or User’s computer systems. Consequently, Supra shall not be liable for any damages or losses of any nature arising from such events.
3. Supra does not guarantee the availability or uninterrupted continuity of the Website or the Platform. Accordingly, it shall not be liable for any damages or losses suffered by the Client or User arising from the unavailability or interruption of the Website or the Platform.
4. The Website and the Platform may contain references or links to social networks or third-party websites. Such references do not imply that Supra endorses, recommends, or adopts the content or services offered on such linked sites. The User and/or Client must comply with the terms of use and privacy policies (or their equivalents) of any linked website or social network, and shall be solely responsible for their use and for any services offered therein. Supra assumes no responsibility for the content or services available on such external sites and shall not be liable for any damages arising from, including but not limited to: operation, availability, accessibility, continuity, legality, quality, reliability, or maintenance of the content or services provided on such websites or social networks; or for any infringement of intellectual property or other rights caused by content or services offered therein.
5. Supra assumes no obligation to monitor the Client’s or User’s correct, prudent, or diligent use of the Website or the Platform, or of their Content and Services.
6. Supra shall not be responsible for the availability or reliability of the means used by the Client and/or User to access the Service.
7. Supra is not obligated to validate any information (including identification data, account numbers, amounts, or other related information) relating to payments made by the Client through the Platform.
8. Supra shall not be liable for failures in security or information protection policies committed by any Supra-Associated Entity and/or any affiliated financial institution providing the Service.
9. Supra shall not be responsible for improper use of Clients’ access credentials, nor for any consequences arising from such misuse, including loss or unauthorized use by a Supra-Associated Entity or any third party.
10. Supra shall not be responsible for any modifications, deletions, or additions of electronic payment methods made without prior notice by any Supra-Associated Entity, as such changes are solely within the discretion of the relevant entity.
11. Supra shall not be liable for any failure, suspension, limitation, or general inability to provide the Service attributable to a Supra-Associated Entity.
12. Supra shall not be liable for any foreign exchange infraction incurred by a Client when making a payment through the Platform, as Supra acts solely as the Client’s mandatary in the channeling of any transaction.
13. Given that Supra may enter into agreements with various intermediaries and partners involved in executing transactions—including, without limitation, card networks, payment networks, payment gateways, processors, digital wallets, postal networks, payment service providers, payment facilitators, and financial institutions—Supra shall not be liable for any damages or losses caused by any such participants (or by any third party that is not a Supra Affiliate).
14. Supra shall not be responsible for the information provided by Clients or Users through participation spaces on the Website or Platform, such as community forums/blogs, chats, or comments.
15. Supra shall not be liable if, at any time, the Website or Platform cannot be accessed due to force majeure, acts of God, external causes, or third-party acts.
16. Supra assumes no responsibility for the quality, suitability, or safety of goods or services acquired by a Client from a third party whose payment is aggregated, processed, or otherwise handled by Supra, nor does Supra assume any obligation to provide refunds, reversals, or cancellations of payments ordered by the Client.
17. In the event of theft or loss of the electronic device used to access the Platform, or if the Client’s personal and non-transferable password is compromised and this situation is not reported promptly to Supra and the relevant Supra-Associated Entity for account blocking purposes, Supra shall not be liable for any damages arising from the Client’s delay or omission.
18. Supra does not guarantee—and shall not, under any circumstance, be responsible for—the authenticity or legality of Online Payment transactions processed through Supra or through payment methods provided by Supra. Accordingly, the risk of fraud due to identity theft or the illegality of a transaction is borne exclusively by the Client and the applicable Supra-Associated Entity.
19. Supra’s obligations constitute obligations of means and not of result. Supra’s responsibility is therefore limited solely to ensuring that transactions ordered through the Platform are submitted for processing in a timely manner. Supra does not guarantee, and shall not be responsible for, any timelines associated with the processing of transactions by Supra-Associated Entities. Consequently, Supra shall not be liable for any damages, claims, or losses suffered by the Client as a result of delays in transactions authorized and/or instructed by the Client.
20. If a Service instruction is rejected because the transfer or remittance is directed to Prohibited Sectors or to Restricted Sectors without the required authorization, Supra shall not be liable for any exchange-rate variation occurring between the time the transaction was ordered and the time the funds are returned to the Client. Likewise, if it is determined that the Client provided false or incomplete information, Supra may close the Client’s account and shall not be liable for any losses or charges incurred due to the actions taken by Supra in providing the Services.
21. If the Client and/or User is located outside the territory of the Republic of Colombia, Supra assumes no responsibility for the local provider with which Supra is partnered to provide the Services. The Client therefore understands and agrees that Supra does not guarantee that the use of the Services outside Colombia complies with all legal requirements applicable in the Client’s or User’s jurisdiction of domicile when such domicile is outside Colombia.

Indemnification. The Client and the User shall hold Supra and its Representatives harmless from and against any cost, expense, or disbursement incurred by any of them in connection with the filing of any claim, complaint, lawsuit, proceeding, judgment, dispute, or legal action of any kind brought by a User, a Client, or any third party, alleging liability of Supra and/or its Representatives arising out of: (i) a breach of these T&C by the Client and/or User or by any person using their account; (ii) a breach of the obligations, representations, and warranties of the Client and/or User under these T&C; or (iii) any other matter that, pursuant to this document, does not constitute a responsibility of Supra.

In such events, Supra and/or its Representatives may seek recourse against the User and/or the Client, including by requesting indemnification or impleading them in the proceeding, in which case the Client and/or User shall assume Supra’s defense from that moment onward.

For the purposes described herein, the concept of cost, expense, or disbursement includes, but is not limited to, losses, liabilities, disbursements, taxes, and reasonable costs incurred in hiring accountants, attorneys, and experts, as well as in the payment of legal fees, lodging, and transportation, in connection with the preparation of a defense in any claim, lawsuit, proceeding, judgment, dispute, or legal action.

Foreign Exchange Matters. If, at any time, the Client makes a payment through the Platform that constitutes a transaction subject to mandatory or voluntary foreign exchange channeling under applicable law, the Client shall ensure, as applicable, that: (i) it complies with all foreign exchange regulations; (ii) the channeling of the payment being made is authorized and serves to discharge the Client’s obligation to channel funds through the mechanisms permitted by applicable law; and (iii) it submits the corresponding reports to the competent authority.

In all cases, since Supra is neither a foreign exchange market intermediary nor a professional foreign currency trader, Supra shall assume no responsibility for the channeling of payments made through the Platform, nor shall it be liable for any foreign exchange violations that may be imposed on the Client, except for those actions which, under applicable law, correspond to Supra in its capacity as a payment services aggregator.

Supra acts as a payment services aggregator under the foreign exchange regulations in force and, accordingly, any foreign currency channeling and foreign exchange declarations submitted by Supra are presumed to be made in the name and on behalf of the Client, as the holder of the transaction subject to mandatory or voluntary channeling.

Taxes. All taxes and levies arising from payments made through the Platform shall be borne entirely by the Client, and such amounts shall be disclosed by Supra at the time the Service is contracted.

Refunds, Reversals, and Cancellation of Payments

1. In accordance with applicable regulations, and given that Supra provides a payment aggregation service and the Client’s payment instructions are irreversible, any request for a refund, reversal, and/or cancellation of payments made through Supra must be directed exclusively to the Client’s goods or services provider, or to any Person benefiting from a transfer or remittance made by the Client.
2. In all cases, Supra shall use its best efforts to support any request for a refund, reversal, and/or cancellation of payments; however, this shall not constitute an obligation of result for Supra.
3. Supra may decline or delay the processing of a refund instruction if the Client is subject to insolvency proceedings.
4. Refund processing times may vary depending on the payment method used, the time elapsed between the original payment and the refund request, and the processing times of payment processors, including financial institutions, the Entities Associated with Supra, and the Client. Accordingly, Supra assumes no liability whatsoever for the time required to perform the activities associated with the refund process.
5. Supra reserves the right not to issue refunds for payments made using the Service.
6. Under no circumstances shall Supra be obligated to pay interest or any type of return in connection with payments that have been refunded or reversed.
7. The Client shall be responsible for and shall bear all costs, expenses, fees, fines, or penalties, regardless of their nature, arising from any refund, reversal, or cancellation of payment.

Free Access to and Use of the Website. Access to the Website is free of charge and does not require prior subscription. However, certain Services offered through the Platform require registration and/or payment, including but not limited to the request, processing, and granting of credit limits, as will be indicated at the time the User or Client seeks access to such Services.

Proper Use of the Website and the Platform. The User and the Client agree to use the Website, the Platform, their Content, and the Services offered therein in accordance with applicable law and the conditions set forth in this document. The User and the Client are solely responsible for the manner in which they use the Content of the Website, the Platform, and the Services offered through them.

The User and the Client shall refrain from any improper use of the Website or the Platform, which shall be understood to include, without limitation, the following actions:

1. Reproduce, copies, or distributes the Content of the Website, the Platform, or any part thereof;
2. Alters or modifies the Content of the Website or the Platform;
3. uses the Website or the Platform for any commercial purpose other than requesting Services;
4. Provides false, inaccurate, insufficient, or incorrect data that may mislead Supra or any third party;
5. Uploads or transmits through the Website or the Platform any obscene, defamatory, libelous, slanderous, or discriminatory content against Supra and/or any third party;
6. Introduces or spreads viruses or any other form of destructive code within the network;
7. In any way attacks, interferes with, or attempts to damage the Website, the Platform, their technological infrastructure, or their information systems
8. Alters, blocks, or performs any other act that prevents Content from being displayed or that restricts access to any Service of the Website or the Platform;
9. Performs cyberattacks, intercepts communications, makes unauthorized use of devices, or engages in identity theft;
10. Engages in acts that intentionally harm the experience of other Users or Clients or that negatively affect the provision of Supra’s services;
11. Engages in acts that cause or attempt to cause a denial-of-service condition for other Users or Clients;
12. Accesses or attempts to access third-party data or information; and
13. Destroys, modifies, or attempts to destroy or modify third-party data or information.

Intellectual Property Rights. The User and/or Client acknowledges and agrees that all intellectual property rights in inventions, trademarks, trade names, logos, works, designs, software, developments, and any other intangible assets related to the purpose and operation of Supra’s Website and Platform belong to Supra or to any Person who is the legitimate owner thereof and who authorizes their use by Supra on the Website or the Platform.

In no event shall access to the Website or the Platform, nor the use of the Services offered therein, be construed as a waiver, transfer, license, or assignment—whether total or partial—of such rights, unless expressly stated otherwise. Any use, copying, alteration, modification, exploitation, reproduction, distribution, or public communication of any Content on the Website or the Platform that is not expressly authorized by the rights holder is strictly prohibited.

Use of Cookies and Similar Technologies. Supra may use cookies and other similar technologies on the Website, the Platform, their Content, and their Services, as well as in emails sent to Users and Clients, for purposes that include, among others, authentication, recording activity on the Website or the Platform, improving their functionality, optimizing the Services offered, analyzing market trends, analyzing demographic information of visitors to the Website and the Platform and users of the Services offered therein, evaluating the effectiveness of advertising, determining who has opened an email sent, and in what format it was viewed. These tools allow the collection of information including, but not limited to, the type of browser and operating system used, IP address, time spent on the Website or the Platform, and the number of visits made to the Website and the Platform.

The User and the Client may configure their browser to disable or delete cookies. In such case, although they may continue to visit the Website and the Platform, access to certain features or the ability to apply for certain areas of the Website or the Platform may be restricted. If you wish to learn more about the use of cookies or how to configure your web browser/search engine, please visit www.allaboutcookies.org.

Personal Data. The User and/or Client understands that, in order to use the Website and the Platform, they must share certain personal information with Supra. Accordingly, the User and/or Client freely, voluntarily, priorly, and explicitly authorizes Supra, in its capacity as data controller and in accordance with the terms established under the applicable Personal Data Protection Law, to collect, store, use, circulate, delete, and, in general, process the personal, sensitive, financial, credit, or commercial data that they have provided or may provide in connection with the legal, contractual, commercial, or any other relationships that arise in the development and execution of the purposes described in the applicable agreement and in the Privacy Policy available here. The User and/or Client also understands and authorizes that their data may be subject to transmission and transfer to other countries, which may or may not offer adequate levels of data protection. In the event that international transfers and/or transmissions are carried out, Supra shall implement the mechanisms and safeguards required under applicable law.

Such processing shall continue for the entire duration of any relationship that may arise or persist for any reason related to the purposes for which the personal data were initially provided. Likewise, the User and/or Client understands that Supra is authorized to retain the information in order to comply with legal or contractual obligations that require the processing of the User’s and/or Client’s personal data, in accordance with the applicable Personal Data Protection Law.

As part of the provision of the Services, the Client understands and authorizes Supra to contact or send notifications to Clients through the Platform, or by email, SMS, or similar means, in order to provide information about new products and services, as well as events, updates, operational matters, promotions, advertising, and loyalty campaigns.
Likewise, with respect to Clients located within the Republic of Colombia, Supra may carry out the necessary inquiries, reports, and updates in various restrictive lists and databases relating to credit behavior and limits, payment habits, management of bank account(s), and, in general, compliance with financial obligations.
Likewise, the User and/or Client understands that responding to questions related to sensitive data or data concerning minors is optional, and that they hold certain rights over their personal information pursuant to the applicable Personal Data Protection Law. These rights include the rights to access, update, and rectify their personal data; request a copy of the authorization granted; revoke their authorization and/or request the deletion of their data; access their data free of charge; and file claims before the competent authority. To exercise these rights, the User and/or Client may contact Supra through the mechanisms made available for such purposes, in accordance with the data administration policies and procedures freely accessible on its Website https://supra.la/sobre-nosotros.

Protection of Personal Information. The information provided by the User and/or Client when registering on the Platform is technologically safeguarded, and may only be accessed by the User and/or Client through a password, or, when required by the User and/or Client, by the members of the area designated for this purpose.
The User and/or Client is solely responsible for safeguarding their password and account information. To mitigate risks, Supra recommends that the User and/or Client log out of their account and close the browser window upon finishing their session—especially when sharing a computer with someone else or using a computer in a public place.

Although Supra’s Website and Platform employ a technological protection system covering everything from its servers to its internet connection, no internet transmission can be guaranteed to be 100% secure. Supra cannot guarantee that the information entered on its Website or transmitted through its Platform will be completely secure, and therefore the User and/or Client uses them at their own risk.

1. Have been included on any internationally published sanctions lists, including the Specially Designated Nationals and Blocked Persons List (SDN List), the Sectoral Sanctions Identifications List (SSI List), the Non-SDN Lists of the U.S. Department of the Treasury, the Consolidated List of Financial Sanctions Targets, the Investment Ban List of His Majesty’s Treasury (UK), the OFAC Lists; the List of Sanctioned Firms and Individuals of the Inter-American Development Bank Group’s Sanctions Committee; the World Bank Group’s Listing of Ineligible Firms and Individuals; the Bulletin of Fiscal Liability of the Office of the Comptroller General of Colombia or any governmental authority replacing it, only when the individuals listed have been sanctioned for violations of anti-corruption, anti–money laundering, or counter-terrorism financing provisions; the United Nations Security Council Consolidated List; any list of persons involved in money laundering, terrorist financing, corruption, or similar matters issued by the United Nations or the European Union; and any other generally recognized list that replaces any of the foregoing, as well as any other mandatory list in the Republic of Colombia;
2. Have been convicted, sanctioned, or formally charged by a competent authority for the violation or alleged violation of any anti-corruption, anti–money laundering, or counter-terrorism financing provisions;
3. Have carried out transactions and/or maintain a commercial relationship with any Person included in the lists referenced in item (i) above and/or with Persons connected to the illicit activities described in item (ii) above.

No Waiver. The failure or delay by Supra in exercising any right, power, or privilege shall not be construed as a waiver thereof; nor shall any single or partial exercise of such right, power, or privilege preclude any later exercise of the same or the exercise of any other right, power, or privilege held by Supra.

Communications

1. Unless otherwise agreed, any notice or communication required or permitted hereunder that is addressed to Supra shall be made through any of the following means:
   1. Via the Platform; and/or, alternatively,
   2. By email to [email protected]. Notwithstanding the foregoing, Users and/or Clients shall use their best efforts to ensure that notices are submitted through the Platform.
2. The notice information for the Client and/or User shall be the information provided by them on the Platform.
3. The delivery of any notice or communication shall be deemed effective on the date it is sent by the sender; provided, however, that if such notice or communication is not transmitted during the recipient’s normal business hours, it shall be deemed delivered on the next Business Day.
4. Any change to the notice information shall be communicated at least two (2) Business Days prior to the date on which such modification becomes effective.

Modifications, Suspension, and Termination. Supra may limit, expand, or modify these T&C governing the use of the Service in their entirety, by providing notice to the Client through publication on the Platform. If, after five (5) business days from the date of publication of the corresponding notice, the Client does not appear to unilaterally terminate the Service and/or continues using it, the Client shall be deemed to have unconditionally accepted such modifications, limitations, deletions, or additions.

In the same manner, Supra may suspend, limit, or cancel the Service by providing notice to the Client through publication on the Platform, in which case such suspension, limitation, or cancellation shall take effect on the calendar day immediately following the date of publication or delivery of the notice. Supra assumes no responsibility for any delays, losses, inconveniences, or damages that the Client or any third party may suffer as a result of the suspension, limitation, or cancellation of the Service. Under no circumstance shall the Client be deemed fully or partially released from any payment obligations owed to Supra due to the suspension, limitation, or cancellation of the Service.

Applicable Law and Jurisdiction. For any action or claim, the place where these terms and conditions are deemed accepted and the domicile of the parties shall be Bogotá D.C., Colombia. Any dispute arising from their interpretation or application shall be governed by the applicable laws of Colombia and submitted to the jurisdiction of the courts of the Republic of Colombia.

Last updated: September 30th, 2025